A call centre is a kind of customer support organisation that responds to questions and complaints from clients. Call centres can be used for lead generation, sales and marketing, help desks, telemarketing, debt collection, market research, and other functions that are generally associated with contact centers, such as customer care. For the past several years, India has seen an increase in the outsourcing of customer service, and this trend is expected to continue. https://www.bluechipcallcenter.com/blog/knowing-about-how-to-outsource-customer-service-in-the-right-way/