With customer expectations becoming more stringent than before, furniture stores need to keep up with changing expectations while maintaining an organised supply chain. The right furniture delivery software can help with this. Although there is no one-size-fits-all solution, some stand out for their specific features that promote cost efficiency, time savings, and enhanced customer experiences every time. Keep reading to know what features to look for when selecting the right delivery software for your business.

Must-have feature #1: Powered by cloud

Look for an all-in-one cloud-based and smartphone-powered furniture delivery solution with customer notifications, a live management portal, and a driver app for seamless last mile experiences on the front end. In addition, this will improve visibility and efficiencies on the back end.

Must-have feature #2: Control and visibility for every stakeholder

To simplify management and avoid confusion, look for a comprehensive furniture delivery software solution that offers visibility and control to operators, drivers, customers, management, technical teams, and your call centre. This will eliminate the need to use multiple apps or platforms for specific needs, such as route optimisation, customer self-scheduling, business intelligence reporting, and customer surveys.

Must-have feature #3: Simple interface

Look for an enterprise architecture that simplifies monitoring driver performance and job management with real-time visibility across all operations, including analytics and reporting. A single platform should let you access everything for added insight and control.

Must-have feature #4: Efficient route optimisation

Make sure that the route optimisation engine is reliable when it comes to delivery sequencing and planning. Choose furniture delivery software that considers operational constraints, like driver availability, restrictions, breaks, and vehicle capacity, to streamline operations and optimise delivery routes.

Must-have feature #5: Customer-centric

Choose a furniture delivery platform with customer-centric features such as event-based notifications, live tracking, and self-scheduling. In addition, look for a solution that encourages immediate customer feedback after job completion through a 5-star feedback rating system and net promoter score (NPS).

Elevate your furniture delivery service today.

All the features mentioned here are in Radaro, a furniture delivery software system that can reduce operation costs while providing real-time insights into third-party and in-house service providers. Book a demo on their website to discover how it can transform your service and last mile deliveries.

About the Author:

Radaro, a leading name in the logistics and transport management industry, offers cutting-edge solutions to streamline your operations. With their advanced transport management and delivery software, Radaro provides efficient services like route optimisation, last-mile delivery route optimisation, and comprehensive logistics solutions. Their enterprise resource planning software ensures seamless coordination, making them the go-to choice for businesses seeking to enhance their delivery and transportation processes. Whether it's freight management or furniture delivery, Radaro's innovative technology caters to diverse needs.