Google Voice is one of the VoIP (Voice Over IP) services that is currently most extensively utilized. This is mostly because using the service is free, unless you want to port your existing mobile phone number over.

If you sign up for a unique phone number that Google offers, you can free of charge forward all calls or messages to this number to your own mobile device. Google Voice may, sadly, occasionally not work. This can mean that you can't access your account at all, that you don't get new call alerts, or that you don't get any new calls or messages.

Take Google Voice as an illustration. Even though it's one of the most widely used solutions, users usually report a number of issues each month. The reputation of your brand could suffer if you rely on Google Voice to handle all of your business calls and texts.

You should be aware of all the potential difficulties you can run into (and whether they can even be overcame) before choosing your phone service. Google Voice is free for individuals, which can tempt you, but the service might end up costing you if it results in unhappy customers and unproductive teamwork.

What issues do users have with Google Voice, then? When Google doesn't even offer customer care, how do you handle them? We'll walk you through nine typical app problems and demonstrate how switching to a Google Voice alternative like OpenPhone can resolve all of your GV issues at once. This article will help you to fix Google voice not working.

7 Common Google Voice Problems

Here are seven typical issues with Google Voice, along with instructions on how to fix them:

Calls that come in don't ring

If Google Voice won't work on a computer, it can be due to inactivity. Incoming calls will be muffled if you are not using Google Voice or have been inactive for a long. The background processes of Google Voice are not very efficient. You must frequently visit your Google Voice tab in order to keep it open. Additionally, Google Voice may not be working on iPhones or Android smartphones for one of two reasons:

If you have the “do not disturb” mode turned on, no calls will ring when they come in. Deactivate the app by going to its settings.

Poor sound quality

VoIP calls frequently have far better sound quality than regular phone calls. But that isn't always the case with Google Voice.When chatting with potential customers and consumers, users frequently lament the poor quality of their speech. This huge pain issue has caused them to turn away from Google Voice and toward alternative VoIP phone alternatives. Additionally, Google Voice might not work while connected to WiFi. Keep in mind that Wi-Fi calls can only be placed via the Voice App. Additionally, a poor cell network frequently has sound quality issues. A connectivity or Wi-Fi issue is difficult to resolve, which means that Google Voice is to blame.

Unable to transmit phone numbers

Although Google Voice claims to be able to migrate existing phone numbers, several users have stated that this is not the case. Many criticize the challenging process or their failure to finish it. For instance, the fee to port a number is $20. You cannot port your toll-free or Canadian numbers. There are be more limitations. If you ever get stuck while performing the procedure, which is more likely if you're transferring several phone lines, you could run into major difficulties. Once more, there isn't a clear solution to the issue because the Google Voice staff hasn't provided any assistance or explanation.

Unable to log into Google Voice account

This is the most typical issue. Thankfully, there are a few fast remedies you can use. You can attempt the following solutions, to name a few: If Google Voice isn't functioning on your computer or mobile device, it can be because of connectivity problems. Due to poor connectivity, you might not be able to access your Google Voice account.
If Google Voice on Android or iPhone isn't working, make sure the Google Voice app you're using is current. Visit the App Store or Play Store to find the most recent version of the app.
An outdated Voice app may be the cause of Google Voice not working on a new phone.

Can't make international calls

Voice for Google Workspace comes with a number of limitations. One of them is being unable to make international calls.Make sure you have adequate credits and that the user plan is turned on if you are unable to utilize Google Voice to make international calls. Before placing a call, make sure that Google Voice is available in the country you are calling.There might be an app on the new phone that is incompatible with the Google Voice service if Google Voice stops working on it. If this is the case, you must locate and remove the offending app. On occasion, restarting the gadget can be advantageous.

The browser loads really slowly

a good Google Voice app for smartphones. Or, at the very least, satisfies the basic requirements of calling. It can occasionally be challenging to access it through the browser, though.

Many people complain that the [voice(dot)google(dot)com] page loads incredibly slowly. On PCs, Google Voice may not work if the service is intermittently down. If that's not the case, you could try some of the following to fix the problem:

If there are any connectivity issues, you must first fix them.
Do you use a non-compatible browser? It is typically recommended to use Chrome, Edge, Firefox, or Safari.
Due to an outdated browser, Google Voice may not work properly on PCs.

After clearing your browser's cookies and caches, sign back into your Google Voice account. Sometimes the browser may be unable to connect to specific websites.
By deleting cookies and caches, it can be quickly solved.

Unable to locate your phone number

It has occurred to certain users. This is typically a straightforward repair. If you find today that Google Voice is not working after being idle for a few months, Google may have suspended your use of the phone line. In that case, it's possible that you'll lose your business number, which could be a major worry. Google requires you to use your number at least once every six months, whether it be for a call, text, voicemail, or to use the Voice mobile app. If you don't, your account can be deleted. You then have 45 days to get your number back before it is permanently lost. If you transferred your number to Google Voice but didn't pay the required fee, Google might also stop offering its VoIP services. So, if you can't find your phone number on the dashboard, be sure that neither of these two are the problem.

9 common Google Assistance issues

Google Voice's track record with VoIP calls is far from ideal. A quick Google search for "Google Voice not working" throws up a number of remarks, questions, and articles about well-known (and often unresolved) problems. There are other Google Voice users who are also having issues with crucial business phone services.

1. I can't go into my Google Voice account

At the absolute least, your Voice over Internet Protocol (VoIP) service should be reachable. However, if you're having issues using Google Voice, your internet connection may be the cause. For the Voice app to be updated to the most recent version, you might also need to go to your Google Play Store or App Store. Additionally, you can run into issues if you try to use more than one Google Voice number on your phone. If not, you or your team members might not be able to use your Google accounts to access Voice.

Administrators must first provide each user a Google Voice licence before they may use Google Voice for Google Workspace (and each number can only be distributed once). When managers accidentally reassign phone numbers or forget to turn on Google Voice for each individual account, team members may run into issues that they can't fix on their own.
Despite the fact that there is a very simple fix, setting up Google Voice for business can be a huge problem. Licenses and phone numbers can be managed through the "Users" section of the Google Admin panel.

2. No incoming call ringing

You've entered Google Voice successfully. Consequently, why don't you truly get notified when calls or SMS messages are waiting for you? Never presume that your clients would be happy if you frequently miss calls or leave voicemails. If "Do not disturb" option is enabled, make sure you turn it off in the app's settings. Check the "Calls" area of your settings to see whether you accidentally deactivated call answering on your iPhone, Android device, or web browser.

However, even if you're just on the next tab over and even if your browser settings are perfect, Google Voice will still instantly silence audio after you stop using the service for a while! The only fix is to reopen the tab and click randomly for around 10 seconds. Google Voice won't always work properly in the background. During busy workdays, it's easy to forget to log in and end up missing a lot of calls while you're totally focused on tasks unrelated to your business phone app.

3. Unable to complete a call

If you run across a barrier while placing an outgoing call, you may hear a notice that reads, "we could not complete your call." You can choose to use WiFi or mobile data if you're using the Google Voice mobile app. Other than verifying sure your WiFi is on or your mobile data is on, is Google Voice not working on your iPhone or Android smartphone? If Google Voice doesn't ring when you make outgoing calls, you can check to see if the mobile app is current.

4. Inability to place international calls

Do you have a global staff or an international clientele? You need an internet-based phone service that allows for seamless international dialing. Google Voice could present you with a few issues.
First, calls and texts from free accounts can only be made to US numbers. You can purchase calling credits, but your account can only hold a total of $70 (using the app on an iPhone is not possible).

You can only send messages within the US and spend up to $20 per user per month even if you subscribe to Voice for Google Workspace. There are additional message limitations with Google Voice in addition to those.
Customers are also cautioned by Google Voice that using the service may become problematic if another app interferes with it. If a problematic app ever exists, it will probably require some trial and error to find it as it doesn't specify which apps can lead to these issues.
You might also want to try restarting the Google Voice app to see if it's just a bug.

5. Google Voice has significant sound quality problems.

Quality is important when choosing a VoIP company. Unfortunately, Google Voice has a solidly-earned reputation for having subpar audio. It is obviously bad for business when customers complain that they sound distorted or muffled during calls. After hearing "your audio is breaking up" 100 times, your clients may actually break up with your brand permanently.
If you are not having any Wi-Fi or mobile data issues of your own, this is a Google Voice issue that users cannot fix on their own.

However, because there isn't any customer care available to free consumers, getting help might not be as simple as you'd anticipated. It's challenging to identify whether your issue is due to your platform, your internet connection, or something else without somebody to ask.

OK Google not working? Here’s how to fix it

Check your language and microphone

Make sure Google Assistant is on

Make sure the OK Google command is enabled

Turn off battery saver/optimization options

Update the Google Assistant app

Re-train the OK Google voice model

If you utilize this AI helper, you should be familiar with its advantages. If it doesn't function during working hours, it gets concerning. Knowing this, Google has assembled a group of tech support specialists to handle the voice assistant problems. The phone and chat support are just two of the many ways they are helping the users. In order to learn more about this issue, you can contact this team and receive a technical response. We have addressed every issue that could arise using Google Assistance we hope you have fixed Google Voice not working Issue or Google Assitance not working .